Special Assistance at George Best Belfast City Airport

How to book Special Assistance at Belfast City Airport

Passengers requiring assistance should book with their airline, travel agent or tour operator at least 48 hours in advance. This information is then transmitted to both departure and arrival airports.

Our PRM team is operational from 0500-2200 each day.  Tel : 028 9093 5247

On the day of travel, please present yourself to the Special Assistance desk, or request assistance from one of the designated call points int he Short Stay Car Park.

During peak periods, priority will be given to those passengers who have pre-notified the airline of their requirements.

Travelling With Autism

Travelling on an aeroplane can be worrying for someone on the Autistic spectrum, especially when it’s a break in their routine and they are unsure of what to expect. It can be a stressful journey for both the passenger and their travelling companions.

There are  vidoes at Travelling with Autism section which will take you on the journey through Belfast City Airport, using videos to explain the stages you will go through. There are 5 videos, each lasting about 5 minutes, describing what you will see and hear on your journey. This allows you and your travelling companion to watch different aspects of the airport process.

Hidden Disability Lanyards

Airport journeys can be a stressful experience for many people, especially those travelling with a hidden disability such as Autism, Dementia, Alzheimer's or Crohn’s Disease. We have Hidden disability lanyards available, free of charge, which passengers can wear throughout their journey through Belfast City Airport.

These lanyards can be collected from our Special Assistance desk on the day of travel and will indicate to staff throughout the terminal building that assistance or extra time is required.