Family Benefits Advice

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Are you claiming all the financial help you are entitled to? Are you confused by the different schemes/benefits that are out there, don't know if you are eligible to apply for help or are scared of being left worse off? If you are struggling to understand the different benefits out there and how they can help you, you should seek the help of a Family Benefits Advice Service.

What is a Family Benefits Advisor?

A Family Benefits Advisor will look at your individual circumstances to make sure you are receiving all the financial support you are entitled to.

They can work out which schemes or benefits may be more beneficial to you, and perform ‘better off’ calculations.

This may be of particular interest if your current circumstances are changing - perhaps you are thinking of returning to work and want to see how much better off you may be?

There are different organisations throughout Northern Ireland that can offer you free and confidential family benefits advice. 

Check your circumstances with an advisor:

Employers For Childcare Family Benefits Advice Service: 0800 028 3008

The Family Benefits Advice Service provides free, impartial and confidential advice to parents on the financial support available with childcare as well as other help that may be available.  The Advisors also provide guidance to employers on issues relating to childcare, employment entitlements and workplace legislation.  They can help, if you are a parent with dependent children, and you are:

  • unsure of which benefits you may be entitled to receive if you start or go back to work
  • unable to work due to childcare costs
  • thinking about changing your hours of work
  • struggling to manage work and family responsibilities

The Advisors are available on Freephone 0800 028 3008 Monday to Friday 8am to 5pm, or by emailing  Last year, the team identified an average of £3,589 in financial support for parents who asked for a personal benefits check.  

Advice NI Tax & Benefits Helpline: 0800 988 2377

Freephone telephone number for confidential advice on Tax and Benefits issues, such as:

  • Tax Credits
  • Child Benefit
  • Childcare Costs
  • PAYE
  • Self Assessment
  • National Minimum Wage

Helpline is open Monday to Friday 9am to 5pm, or email an Advisor for online advice:  

Entitled to - Online Benefits Calculator

A free, anonymous, online tool to find out what benefits you can claim.  

(Although online calculators and tools can offer a useful, quick check of benefits, you may also want to speak to an advisor who can take other forms of support or changes in circumstances into consideration).  

Law Centre NI Helpline: 028 9024 4401

Offer free legal advice and assistance on the following issues:

  • Employment Law
  • Social Security
  • Health & Social Care
  • Immigration & Asylum

Macmillan Cancer Support Helpline: 0808 808 0000

Free advice on financial issues for those affected by cancer, such as: 

  • Help if you are unable to work
  • Disability related benefits
  • Looking after someone with cancer
  • Help with children's costs

Money Advice Service Helpline: 0800 138 7777

Typetalk: 18 001 0800 915 4622

Free and impartial money advice.  You can find advice and guides online, as well as useful online tools and calculators on all aspects of money management.  Talk to an advisor on the online web chat or via their telephone helpline.  

Other Benefits Advice Helplines

Welfare Changes Freephone Helpline: 0808 802 0020  


Advice NI operate this helpline (in partnership with Law Centre NI). They can provide advice regarding changes to social security benefits such as Personal Independence Payment, Universal Credit or Employment and Support Allowance.  

Make The Call NI Helpline: 0800 232 1271

Make the Call is an entitlement check helpline. They will check if there are unclaimed benefits that you may be entitled to. You will need your national insurance number to hand (and your partner's, if applicable).

Benefit Enquiry Line (NI): 0800 220 674

Text number, Minicom: 028 9031 1092 (deaf and hard of hearing only)

This is a freephone helpline, that provides advice and information on Attendance Allowance, Disability Living Allowance, Carer's Allowance and Carer's Credit.

Help with Registered Childcare Costs

Find information on the main forms of financial support available towards your childcare costs on our useful article: Help with Childcare Costs.  

Remember, if you are entitled to financial help towards your childcare costs, you must be using Approved or Registered childcare provision.  View the full range of local, registered and approved childcare providers on our childcare search: Family Support NI.  

Related links:

Related Documents

HSC Birth to Five Years Booklet - Benefits and your Rights in the Workplace

Employers For Childcare: Family Benefits Advice Service Leaflet

Last Updated: 24/11/2020