Contact Information
- Address
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- Contact Person
- Telephone Number
- 0300 330 1343
- Email Address
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No details
- Web Address
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Visit Website
Additional Information
You may get financial help from the Hospital Travel Costs Scheme if you're on a low income, need Health Service treatment at a hospital, Health Service centre or private clinic and have been under the care of a consultant.
Who can claim
You can claim hospital travel costs if you, or those you depend on, get at least one of the following:
Income Support
Jobseeker's Allowance (income-based)
Employment and Support Allowance (income-related)
Guarantee Pension Credit
Universal Credit
Depending on your income level you may also qualify for the Scheme if you get one of the following:
Child Tax Credit (with or without Working Tax Credit)
Working Tax Credit with the disability element or severe disability element
If an adult or dependent child has to travel to your treatment with you for medical reasons, you can claim their travel costs too.
How much you'll get
If you're on a relevant benefit or allowances you get back the full travel costs by using the cheapest form of public transport available, including any concessions or promotions.
This applies to however you travel. For example, if you use a private car you can claim for petrol instead (and car parking charges where unavoidable) up to the cost of the same journey by public transport.
The hospital should tell you the mileage rate for petrol costs for private transport.
If public transport is unavailable or impractical (perhaps you can't get to your appointment on time or your mobility is restricted), you'll need to contact the hospital well ahead of your appointment. They will need to check your new travel arrangements are allowed.
If you're on the Health Service Low Income Support Scheme you may get back all or some of your travel costs depending on which certificate you've been given.
How to claim
You can claim at the hospital or clinic at the time of your appointment. You'll be paid back immediately in cash, when you show any of the following:
proof of a qualifying benefit (such as an award notice)
a tax credit exemption certificate (you'll get this automatically if you qualify)
a certificate showing you qualify for the Health Service Low Income Support Scheme
Backdated claims
You can claim help with travel costs up to three months after your appointment if you can prove you were eligible to claim at the time. To do this, fill in a refund claim form HC5, which you can get from Health Service hospitals and Jobs and Benefits offices.
- Available to Age Groups
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All Ages
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- Areas covered
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- Method of Access (Referral)
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