Assesses housing need / homelessness Allocates housing (social) Administers Housing Benefit Administers Rate Relief Manages Supporting People Programme Provides improvement grant aid, including disabled faciliites grants. Housing advice & assistance.
Find your nearest office
Opening hours for your nearest office, including information about walk-ins and appointments, are available here: Find your nearest office
If you need to speak to a Patch Manager or make an appointment with them, you can contact our General Enquiries line and they will put you through to the correct office.
Contact our General Enquiries Line on: Tel.: 03448 920 900
If a person is homeless or wishes to speak to someone regarding rehousing, they can call our Homelessness Line to speak to a Housing Advisor in their local office.
Contact our Homelessness Line on: Tel.: 03448 920 908
During normal working hours a referral will be made to one of our Housing Advisors who will conduct a housing solutions interview and homeless assessment and address any temporary accommodation requirements.
We also provide an emergency out-of-hours service, after 5pm, at the weekend and on bank holidays for those who have nowhere safe to stay and require emergency accommodation.
If you or someone you live with has a disability, we have a range of services and publications specifically designed to be of help. This link lists the services that are available, and provides links to other sections of our website where you can find more detailed information and guidance. Help with Disabilities
Free advice on saving energy in your home energy efficiency grants and oil buying clubs NI Energy Advice
NI Advice Energy Advice 0800 111 4455